Frequently Asked Questions
Find answers to common questions about kawader.
Can I customise the system with my company branding?
Yes. From Settings → Company Profile, upload your logo, set your brand colours, configure your domain (e.g. hr.yourcompany.com), and customise email templates and document letterheads with your branding.
Does Kawader support multiple branches?
Yes. Add unlimited branches, each with its own location, working hours, holidays, shifts, and policies. Reports can be filtered per branch, and branch managers see only their employees.
Can Kawader integrate with other systems?
Yes. We offer a REST API and pre-built integrations with popular accounting tools, Slack/Teams for notifications, Google/Microsoft calendars, and identity providers (SAML SSO). Custom integrations are available on enterprise plans.
How do I get help when I have a problem?
From any screen, click the help bubble at the bottom-right corner to open a support ticket. Describe your issue, attach screenshots, and submit. Our support team responds within the SLA of your plan (4 business hours for Pro, 1 business hour for Enterprise).
Are there training videos or tutorials?
Yes. From the Help Centre, access a library of short video tutorials and step-by-step articles covering every module. New features come with tour guides that walk you through the screen on first use.
How do I change the interface language?
From the top bar, click your profile and choose Language → Arabic / English. The interface, menus, and document templates switch immediately. Your preference is saved for next time.
Why can't I check in today?
Common causes: (1) you're outside the allowed geofence — try checking in from the office. (2) You're on an approved leave today — check your leave status. (3) Your shift hasn't started yet — check in within the allowed window. If none apply, contact HR.
My leave balance seems wrong — what should I do?
First, open the Balance Details page to see the calculation breakdown (entitlement, used, pending, carried forward). If something looks off, take a screenshot and contact HR — they can review your leave history and apply a correction if needed.
I forgot my password — how do I reset it?
On the login page click Forgot Password, enter your work email, and you'll receive a reset link valid for 30 minutes. Choose a strong new password (at least 8 characters with a number and symbol).
Why am I getting "Access Denied" on some pages?
Access depends on your role and assigned permissions. If you need access to a specific page, ask your administrator to update your role from Settings → Roles & Permissions. The change takes effect after you log out and back in.
I'm not receiving email notifications — what's wrong?
Check three things: (1) the email isn't in spam/junk — mark Kawader as safe. (2) your notification preferences from Profile → Notifications are enabled. (3) your email address in your profile is correct. If all are fine, contact support.
The mobile app isn't syncing — how do I fix it?
Try these steps in order: (1) pull down on the dashboard to force refresh, (2) close and reopen the app, (3) check that your internet connection is active, (4) log out and back in, (5) reinstall the app. If none work, contact support with the app version number.
The system feels slow — how can I improve it?
Performance is rarely a Kawader issue — check your internet speed first (run a speed test). Then clear your browser cache, disable browser extensions, and use Chrome or Edge for best results. Heavy reports may take longer; consider exporting them as files.
My payslip PDF won't download — what should I do?
Make sure your browser allows downloads from kawader.pro, and check that pop-up blockers are not blocking the download. Try a different browser or use the mobile app. If the file appears corrupted, contact HR — they can regenerate the payslip from the payroll run.
My account is locked — how do I unlock it?
Accounts lock after 5 failed login attempts for security. Wait 15 minutes and try again, or ask your administrator to unlock your account from Settings → Users immediately. If you suspect a security issue, change your password right away.
Which browsers does Kawader support?
Kawader works best on the latest versions of Chrome, Edge, Firefox, and Safari. Internet Explorer is not supported. For the smoothest experience, keep your browser updated.
How is Kawader priced?
Kawader uses a per-employee, per-month model with three tiers: Starter, Pro, and Enterprise. Pricing decreases as you scale up. Annual billing offers a 20% discount. See the Pricing page for details.
What's included in the free trial?
The 14-day free trial gives you access to all features and unlimited employees. No credit card required. After 14 days you can pick a plan to continue, or your tenant goes into read-only mode until you upgrade.
How do I cancel my subscription?
From Settings → Billing, click Cancel Subscription. Your account stays active until the end of the current billing period, then enters read-only mode. You can export all data anytime before deletion (90 days after cancellation).
How do I add or remove user seats?
Add seats anytime — when you add a new employee, your plan adjusts automatically and you're prorated for the rest of the month. Removing seats takes effect at the start of the next billing cycle.